Our Services
Complete medical care for hotel guests and hotel teams — available 24 hours a day, 7 days a week.
Medical care, wherever you stay
Al-Hakim Medicare Pro brings physicians and nurses directly to guests at our partner hotels across Cairo, the New Administrative Capital, Alexandria and the North Coast.
In-Room & On-Site Consultations
A licensed physician comes to the guest’s room, the hotel clinic or anywhere on the property, day or night.
- On-site and hotel room medical visits
- Emergency medical consultation
- Follow-up consultations
- Specialist consultations on request
Emergency Response
Rapid assessment and stabilisation of urgent cases, from chest pain and breathing difficulty to sudden illness and injuries.
- Vital signs assessment and monitoring
- Electrocardiogram (ECG) at the bedside
- Blood glucose testing
- Oxygen and emergency medications
Nursing Care & IV Therapy
Qualified nurses deliver treatment in the comfort and privacy of the guest’s room.
- Intravenous fluid therapy and IV treatment
- Intramuscular injections
- Nebulization therapy
- Nursing care and medical assistance
Wound Care & Beach Assistance
Prompt, professional care for cuts, burns, stings and minor injuries — at the pool, on the beach or in the room.
- Wound cleaning and dressing
- Follow-up dressing changes
- Medical consumables and supplies
Diagnostics & Medications
Investigations arranged without the guest having to leave the hotel, with prescribed medicines delivered.
- Laboratory investigations (sample collection)
- Diagnostic imaging coordination
- Prescribed medications
Ambulance & Hospital Transfer
When hospital care is needed, we arrange the ambulance, choose the right hospital and stay with the case.
- Ambulance service and medical transportation
- Hospital referral and admission coordination
- Medical escort service
Fit-to-Fly & Medical Reports
Clear documentation in English for travellers, airlines and insurers.
- Fit-to-fly medical assessment
- Detailed medical reports
- Documentation for insurance claims
Travel Insurance Cases
We work directly with international assistance companies so that insured guests can focus on recovering.
- Guarantee-of-payment coordination
- Direct billing to the assistance company
- Co-payment (deductible) clearly stated on the invoice
Hotel Staff Health Programmes
Medical support for hotel teams, managed alongside the hotel’s HR and insurance arrangements.
- Employee medical consultations
- Referral coordination to a provider network
- Medical consultancy for employee medical schemes
For hotels & corporate clients
We act as the medical department of the hotel: one point of contact, clear procedures for the front desk, and professional reporting for management.
- 24/7 on-call physician and nursing coverage for guests
- A simple activation process: the guest dials 0, reception calls our doctor
- Medical records kept confidentially for every case
- Staff medical care and referral coordination
- Regular reporting on cases and services
Assistance & Insurance Partners
Al-Hakim Medicare Pro coordinates directly with the following international medical assistance companies for their insured travellers in Egypt.
Need a doctor at your hotel?
Inside a partner hotel, simply dial 0 and ask reception for the hotel doctor. You can also reach our medical coordination team directly, 24 hours a day.